Terms of Service

These terms govern your use of our services and the purchase of construction components from Construction Components Truss Division LLC.

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Agreement to Terms

By accessing our website, requesting quotes, or purchasing products from Construction Components Truss Division LLC ("Construponents," "we," "us," or "our"), you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and our company. If you do not agree to these terms, please do not use our services or purchase our products.

Services and Products

Our Services

  • Custom truss design and manufacturing
  • Prefabricated construction component kits
  • Engineering consultations and stamped plans
  • Delivery and installation support services
  • Storm recovery and emergency repair components

Product Specifications

  • All products are manufactured to applicable building codes
  • Engineering specifications provided with each order
  • Custom modifications available upon request
  • Quality control inspections performed on all components

Orders and Payment

Order Process

  • All orders require written confirmation and approval
  • Custom quotes valid for 30 days unless otherwise specified
  • Changes to approved orders may incur additional charges
  • Production begins only after payment terms are satisfied

Payment Terms

  • Payment due according to agreed terms (typically 50% deposit, balance on delivery)
  • Late payments subject to 1.5% monthly service charge
  • Returned checks incur $35 processing fee
  • Credit terms available for qualified commercial customers

Refunds and Cancellations

Custom Product Policy

  • Custom-manufactured products are non-refundable once production begins
  • Standard products may be returned within 7 days if unused and in original condition
  • All returns subject to 25% restocking fee to cover handling and inspection costs
  • Customer responsible for return shipping costs and proper packaging

Cancellation Terms

  • Orders may be cancelled before production begins with written notice
  • Cancellations after production starts subject to costs already incurred
  • Engineering and design fees are non-refundable once work is completed
  • Rush orders and expedited services are non-cancellable and non-refundable

Defective Products

  • Manufacturing defects will be replaced at no charge within warranty period
  • Defective products must be reported within 7 days of delivery
  • Photo documentation required for defect claims
  • Replacement products subject to current pricing if beyond warranty period

Refund Processing

  • Approved refunds processed within 10-15 business days
  • Refunds issued to original payment method when possible
  • Partial refunds may apply based on work completed and materials used
  • Shipping and handling charges are non-refundable

Delivery and Installation

Delivery Services

  • Professional flatbed delivery available nationwide
  • Delivery scheduling coordinated with customer
  • Customer responsible for site access and preparation
  • Additional charges apply for special delivery requirements

Installation Support

  • Installation guidance and support available
  • Customer responsible for hiring qualified installers
  • We can provide referrals to certified installation contractors
  • Installation must comply with local building codes and permits

Warranties and Liability

Product Warranty

  • Materials warranted against manufacturing defects for 1 year
  • Engineering designs warranted for accuracy and code compliance
  • Warranty void if products are modified or improperly installed
  • Warranty covers replacement of defective materials only

Limitation of Liability

  • Our liability limited to the cost of materials provided
  • Not responsible for consequential or indirect damages
  • Customer assumes responsibility for proper installation
  • Professional installation recommended for all structural components

Intellectual Property Rights

All engineering designs, plans, and specifications created by Construponents remain our intellectual property. Customers receive a license to use these designs for the specific project for which they were created.

  • Designs may not be reproduced or used for other projects without permission
  • Website content, logos, and trademarks are protected intellectual property
  • Unauthorized use of our intellectual property is prohibited

Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, labor disputes, material shortages, government actions, or other acts of God. In such cases, delivery dates will be extended by the period of delay.

Dispute Resolution

Any disputes arising from these terms or our services will be resolved through the following process:

  1. 1
    Direct Communication: Attempt to resolve through direct discussion
  2. 2
    Mediation: Binding mediation in Habersham County, Georgia
  3. 3
    Arbitration: Final binding arbitration under Georgia law

Important Safety Notice

Professional Installation Required: All structural components must be installed by qualified professionals in accordance with local building codes and manufacturer specifications.

Building Permits: Customer is responsible for obtaining all necessary permits and inspections. Our products are designed to meet standard building codes, but local requirements may vary.

Structural Integrity: Improper installation, modification, or use of our products may result in structural failure, property damage, or injury.

Questions About These Terms

If you have questions about these Terms of Service or need clarification on any provisions, please contact us:

Phone
(351) 226-5329
Email
support@construponents.com
Mail
1658 Ridgemore Drive
Toccoa, GA 30577

Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the State of Georgia, United States. Any legal proceedings related to these terms will be conducted in the courts of Habersham County, Georgia. By using our services, you consent to the jurisdiction of these courts.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We recommend reviewing these terms periodically for updates.